All items must be prepaid in U.S. currency by credit card (Visa, MasterCard or American Express) or check mailed in with your order made payable to “NAIOP.” To pay by check, fill out the PDF order form and send it to NAIOP with your check.

All items must be prepaid.

NAIOP members automatically receive substantial discounts off regular list prices on all publications. If you would like to join NAIOP, complete the online application.

For orders placed from a Virginia address, 5% sales tax is automatically added to your order.

Please allow 7-10 days for order processing and delivery. Delivery for all orders is dependent upon availability. Your order will not be processed, if full payment is not received. If an item is not available at the time you place an order, your credit card will not be charged until the item is received.

All orders within the U.S. are shipped Federal Express ground, unless you specify another shipping method. Expedited shipping is available for an additional charge. Overnight and 2-day orders placed after 3:30 p.m. (ET) will go out the next day. Orders being sent outside the U.S. (including Canada) must add $18 to the U.S. shipping and handling charge. All international orders will be shipped using Federal Express.

We want you to be completely satisfied with every product you purchase from NAIOP. Buyers may return merchandise in salable condition within 30 days of purchase for a full refund of purchase price. The purchaser is responsible for the shipping costs unless NAIOP made an error. Any book that is defaced, damaged or marked by the purchaser will not be accepted.

To return merchandise, indicate your reason on the packing slip and ship via a traceable method to:

BrightKey
Attn: NAIOP Receiving
9050 Junction Drive
Annapolis Junction, MD 20701
(800) 445-0443

If you have additional questions, please contact our Publications Department at  naiop@brightkey.net or (800) 445-0443.